Safety and support
Support and appeals: charlie@shatteredmoments.com. For a privacy request, use the subject “Privacy request”; for legal correspondence, use “Legal enquiry”. Do not send passwords or recovery codes.
Age and eligibility
You must be at least 17 years old and provide your real date of birth. Anyone under 17 may not join, even with parental permission. If you are 17 and the law where you live requires a parent or guardian to agree to these Terms, obtain that agreement before joining. The app does not independently verify guardian consent.
What belongs here
Personal connections, real profile photos, and moments shared with permission. Threats, harassment, hateful abuse, exploitation, sexual content, impersonation, scams, spam, selling and business profiles are prohibited.
Report and block
Use Report on a post, profile or message and explain what happened. The success message confirms submission; reports currently do not receive an emailed receipt or tracking number. Use Block to prevent interactions and hide content between you and that member. Manage blocked members in the Privacy center.
For an encrypted message, its text reaches the administrator only if you explicitly choose to disclose it as evidence. A report does not give the administrator your messaging keys.
How moderation works
Profile photos are usable immediately after upload and confirmation of the rules; no administrator approval is needed. Use a real photo of yourself with your face clearly visible. No AI-generated images, avatars, impersonation, someone else’s photo, nudity, or sexually explicit images. Violations may result in photo removal, a replacement-photo requirement, suspension, or termination. Other shared photos and cover photos are still held for human review before publication. A first-pass text filter rejects some prohibited content, but can miss harmful material and make mistakes. Report anything it misses or appeal a mistaken decision.
Our goal is to start reviewing reports within 24 hours and prioritize credible threats. This is an operational goal, not a guaranteed response deadline. The app highlights overdue reports and records moderation actions; a person must operate the queue. Do not wait for a moderation response in an emergency.
Appeals and help
Email your handle, the approximate date, the affected content or decision, and why you believe it was mistaken. A receipt or reference number is not required. Include only the information needed to investigate; never send passwords, recovery codes or messaging backup passphrases. The administrator can review restrictions and restore content or memberships after a mistaken decision.
Urgent danger
This app is not an emergency service. If there is immediate danger, contact your local emergency services.