Terms and Conditions

Effective November 14, 2026 · Version 2026-11-14.v11

1. Your account and eligibility

These Terms are an agreement between you and Pethtel Enterprises LLC, which operates Shattered Moments. You must be at least 17 years old to use Shattered Moments and provide your real date of birth. Existing members must also confirm their age before continuing. You must meet the eligibility requirements of your selected sign-in provider and have legal capacity to accept these Terms. If you are under 17, you may not join even with parental permission. If you are 17 and the law where you live requires a parent or guardian to agree to these Terms, obtain that agreement before joining. The app does not independently verify guardian consent. Do not use another person's identity or create an account for someone without authorization.

Sign in using an available option, set up a separate Shattered Moments password, and provide accurate profile information. Your account is for personal use. Business profiles, advertising, selling, commercial solicitation, and spam are prohibited. The administrator may pause new registrations.

2. Profile photos and participation

Your profile photo must be a real photograph of you. AI-generated profile images, avatars used instead of a real profile photo, nudity, sexually explicit images, and commercial profile images are prohibited. You must have permission to upload every image you share.

Profile photos do not require administrator approval before you join or participate. By saving your profile, you confirm that the photo is a real photograph of you with your face clearly visible. Impersonation and someone else’s photo are prohibited. The administrator may remove a rule-breaking profile photo and require a replacement, or suspend or terminate an account. Optional cover photos and uploaded post photos still require review before other members can see them. A rejected cover does not affect a separate compliant profile photo. Photo rules and moderation are not identity verification and do not guarantee that all content is safe or lawful.

3. Community conduct

Be respectful and protect other people's privacy. Do not post or send harassment, threats, hateful abuse, scams, impersonation, unlawful material, or content that infringes another person's rights. Do not share someone's confidential information, private messages, or personal images without appropriate permission.

Do not bypass access controls, guess other members' credentials, scrape private data, distribute malware, or use automated activity to abuse the community. Do not share passwords or recovery codes with other members.

4. Your content and sharing choices

You retain ownership of content you create. By uploading or submitting content, you give Shattered Moments permission to store, reproduce, format, display, and transmit it as needed to provide the features you use, honor your sharing choices, and perform moderation. This permission does not transfer ownership or authorize unrelated commercial use of your content.

Choose the audience before posting: community, an eligible personal circle, or only you. Community content may be visible to other signed-in visitors who have unlocked Shattered Moments, who have confirmed they are at least 17, and who have an active member profile with a real photo. Circle content is limited by circle membership; “Only me” limits visibility to ordinary members. The administrator's moderation access is described in the Privacy Notice.

Turning off profile discoverability does not hide your name from people who can see your posts, circles, plans, or existing conversations. Changing your default audience does not change older posts. Other people may copy, screenshot, download, or remember content they were permitted to see; Shattered Moments cannot retract those copies.

5. Messages, circles, and plans

Message requests and circle invitations require acceptance before the corresponding private participation features become available. You can control who may send new message requests, block members, and leave conversations or circles. Existing conversations may remain available until you leave or block a participant.

New conversations offer regular private messages or end-to-end encrypted messages. Regular messages require no messaging keys, use HTTPS, and are stored readable by the service with access restricted to authorized participants. Existing encrypted conversations stay encrypted. Messages in encrypted conversations use 128-bit end-to-end encryption, with private keys on users’ devices. Earlier unencrypted history remains unencrypted. Compare participant safety codes through a trusted channel. For encrypted conversations, save and test your encrypted key backup before sending. Messaging keys lock after five minutes without activity. Keep your encrypted key backup and its separate passphrase; account recovery cannot recover lost messaging keys. The initial format does not provide forward secrecy and has not had an independent cryptographic audit. Reporting an encrypted message shares its decrypted text only if you explicitly choose to include it. Metadata and reaction choices remain visible to the service. Device compromise or malicious browser code can expose decrypted content.

Plans, availability polls, RSVPs, and calendar downloads help members organize activities. Group reminders appear in Shattered Moments Notifications; optional email requires configured delivery and the recipient’s activity-email preference. Email provider acceptance does not confirm inbox delivery. No SMS or push notification is promised. Phone numbers may be shared voluntarily per circle for standard phone calls; Shattered Moments does not record calls. Map links open external providers with the selected meetup address. These features do not promise attendance or personal safety. You are responsible for deciding whether to attend and for your conduct at any gathering.

6. Place reviews

Place reviews are community-visible, member-authored opinions tied privately to a past meetup. Publish only your own firsthand experience and public venue information that is safe to share beyond your circle. Do not publish private homes, personal contact details, harassment, or claims you cannot support. One review per member per venue is allowed; you can edit or delete it. Reports may lead to owner moderation. GPS or a meetup link does not certify attendance or venue accuracy. Ratings are Shattered Moments glass scores and do not change Apple or Google ratings.

7. Passwords and recovery

New or changed Shattered Moments passwords must contain 12–128 characters. Long, unique passphrases and spaces are supported; predictable passwords are rejected. The generator creates a random 20-character password. Existing passwords continue to work until they expire or are changed. Passwords must change every 21 days, and previously used passwords are blocked. An “unlocked session” means that you have signed in with your chosen provider and verified your separate Shattered Moments password for the current device. This session lasts up to 24 hours, and changing your password invalidates other unlock sessions.

Shattered Moments stores password verifiers rather than readable passwords. Keep your password and the recovery code shown during setup in your password manager. A browser may offer to save your password, but saving depends on that browser. When email sending is enabled, you can request a temporary recovery code at the email for your signed-in account. It expires in 15 minutes and can be used once to reset your Shattered Moments password. This does not reset your Google, Apple, or ChatGPT password. If you cannot use your saved code or receive a recovery email, account recovery is not guaranteed. Contact the administrator for help; do not send your password or recovery code by email.

8. Moderation and account restrictions

The administrator can review uploaded images, profiles, posts, reports, and relevant moderation records; approve or reject photos; hide or restore posts; and suspend or restore memberships. These powers support safety and the personal-use rules. You can report posts, profiles, or messages and contact the administrator if you believe a decision was mistaken. Review times and outcomes are not guaranteed.

9. Privacy and account deletion

The Privacy Notice explains what Shattered Moments stores, who may access it, security storage, and the limits of deletion. Through Privacy center, you can change privacy settings, export your data, and permanently delete your member profile and associated content. Deleting Shattered Moments membership does not delete your account with Google, Apple, or ChatGPT.

Shattered Moments supports text and still images. Audio uploads, voice messages, music players, and profile music are not supported.

10. Shared moments and time capsules

Only select contributors who are involved in a shared moment. Selected contributors must approve before a shared post is made available to a requested circle or community audience. The author may make a post Only me without approval. Existing access remains while an audience-change request is pending. Consent inside Shattered Moments does not authorize copying, screenshots, or redistribution elsewhere, and does not replace permission to use someone’s image.

Capsule notes and photos become available to current accepted members of the selected circle at the fixed opening time, subject to blocking and photo moderation. Before opening, ordinary members can view only their own entries; administrators can review uploaded photos. Circle owners can change membership. Capsule content is stored without end-to-end encryption. Contributors may remove their own entries, and capsule creators may delete a capsule. Do not use capsules to store secrets that require encrypted storage or guaranteed long-term preservation.

11. External services and availability

Sign-in providers and hosting infrastructure are separate services with their own terms. External links open third-party services when you choose them. Shattered Moments is not affiliated with or endorsed by Facebook, Instagram, or MySpace.

Shattered Moments may be updated, interrupted, or unavailable. Content, links, moderation, and security measures can have limitations. To the extent permitted by applicable law, the service is provided as available without a guarantee of uninterrupted or error-free operation. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

12. Changes and contact

Policy versions and effective dates appear on these pages. Your recorded acceptance identifies the version agreed to at that time. If a new agreement is required for profile creation or editing, the form will ask you to accept the current version.

For account help, privacy requests, complaints, or questions about these Terms, contact Pethtel Enterprises LLC at charlie@shatteredmoments.com. Do not email passwords, recovery codes, or unnecessary sensitive information.

13. Circle links and shared albums

Share invite links only with people you want in your circle. A valid link can be forwarded; current app access and an active profile with a real photo are still required. Owners can revoke links. Prompts and albums are visible according to current membership and sharing controls. Albums use contributor approval and photo moderation. Reactions identify account activity on content you can access. Home-screen installation provides a web app and requires internet access; notification-center items do not enable device push notifications.

14. Suspension, termination and ending your use

You may stop using the service at any time and may export or delete your account through Privacy center. We may restrict or end access for violations of these Terms, safety risks, legal requirements, abuse of the service, or discontinuation of the service. When lawful and practical, we will explain the reason and offer the appeal process on the Safety page. Immediate restrictions may be necessary to protect people or comply with law. Suspension does not itself delete your data; deletion and retention are described in the Privacy Notice.

15. Responsibility and limitation of liability

To the extent permitted by applicable law, Pethtel Enterprises LLC is not responsible for indirect or consequential losses arising from other members’ conduct, independently retained copies of content, or interruptions of the service. This does not exclude responsibility for our own conduct where the law does not allow that exclusion. Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, gross negligence, death or personal injury caused by negligence, or any other liability or consumer remedy that cannot lawfully be excluded or limited.

16. Third-party claims and indemnification

To the extent permitted by applicable law, you are responsible for reasonable losses and costs awarded in a third-party claim directly caused by content you knowingly submitted unlawfully or by your intentional violation of these Terms. This does not make you responsible for the operator’s negligence or misconduct, does not require you to give up mandatory consumer protections, and does not authorize us to agree to a settlement imposing obligations on you without your consent. We will provide reasonable notice and an opportunity to respond to a claim.

17. Applicable law and resolving disputes

Applicable law, including any mandatory consumer protections where you live, governs these Terms and disputes about the service. You may contact our legal contact to seek an informal resolution, but doing so is voluntary and does not suspend a filing deadline. These Terms do not require binding arbitration, waive class-action rights, or designate an exclusive court. Either party may bring a claim before a court that has jurisdiction under applicable law.

18. Severability and general terms

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a permanent waiver. These Terms and the policies they expressly incorporate describe the agreement for this service, without overriding mandatory legal rights. Provisions that by their nature must survive account closure continue only to the extent necessary and lawful.